Glamping Terms and Conditions
We strongly recommended that you are protected by holiday/travel insurance prior to making a booking.
BOOKINGS
All bookings via our online system should be treated as provisional until you receive confirmation email. To secure your booking full payment of the cost of your stay is required.
Confirmation of the booking will be sent after the payment has been received.
When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided. This email forms a contract between you and Rhyse Farm events ltd.
Rhyse Farm only accepts bookings from persons over 18 years of age. Rhyse Farm reserves the right, at all times, to refuse or cancel a booking.
CORONAVIRUS & HEALTH
If you or anyone in your household (even if they are not travelling with you e.g. children, relatives) are showing signs of Coronavirus, you must not travel to stay at Rhyse Farm. You must remain at home and self isolate for 14 days.
You must sanitise your hands on arrival before using the facilities, We provide a hand sanitiser dispenser for this purpose. If you choose to travel and check in you are certifying that you and your travel companions are fit, well and showing no signs of Coronavirus.
If during your stay you develop any Coronavirus symptoms, you must immediately Rhyse Farm management and return to your home to self-isolate. No refunds will be due. If you are not well enough to drive home, you must contact a health professional immediately for advice.
ARRIVALS & DEPARTURES
Your accommodation will be ready by 3.00pm on the day of arrival. If you could let us know an approximate time for you arrival it would be appreciated. Your accommodation must be vacated by 11am on day of departure.
CANCELLATIONS & REFUNDS
If you cancel less than 8 weeks before the start of your holiday, we will endeavour to re-let your accommodation. If we are unable to do so, we regret that we will be unable to refund any monies paid. Should you give us more than 8 weeks notice, we will refund monies paid, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend that you have appropriate holiday insurance cover.
If you are unable to travel due to personal illness (e.g. Coronavirus or other illness) our cancellation policy applies.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any changes in prices applicable for the new dates) or receive a full refund.
NOISE
We want all our guests to enjoy a peaceful, relaxing stay with us. To keep the countryside tranquil, and so as not to disturb the wildlife or other guests, we do not allow loud music or radios outside the cabins as noise is amplified as it travels up the valley. We also ask you to be conscious of how much noise you are making around the tents and communal areas at night. After 10.30pm the only sound that should be generally audible in the field is hooting owls, the snuffling of the badgers and a low murmuring of our guests enjoying the sunset and some tranquil star gazing.
We reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be given.
CANDLES
Due to the high fire risk with a wooden structure, the use of candles and tea lights is not permitted inside the tents or around the farm.
FIREWORKS & CHINESE LANTERNS
Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.
LOGS & CAMPFIRE WOOD
We provide a basket of logs and kindling for normal usage for the firepits. If you do require extra logs, they can be purchased for £6.50 a bag.
BREAKAGES & DAMAGE
Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest. Guests will be charged for any item(s) that are removed or lost from the accommodation
SMOKING
Smoking is not permitted in the tents or outside on the wooden deck area or in the spa and chill out barn. If you smoke outside then please dispose of your butts responsibly.
UTILITIES
Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.
EXTERNAL LIGHTING
We mainly use low level solar lighting around the farm and campsite, we have torches in each tents which you are welcome to use during your stay.
RECYCLING
We have provided recycling bins for all recyclable waste and ask that you please use these as much as possible.
EXTREME WEATHER
Rhyse Farm holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach Rhyse Farm due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities. If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.
LIABILITY
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to guests during their occupancy.
If you leave an item behind in the cabins, you can request for us to return it by post. There is a fixed charge of £5.00 for this service.
POTENTIAL HAZARDS
Comprehensive risk assessments have been completed, however please be aware of the risks associated with the Venue. It is a working farm and has areas of uneven ground, machinery and tools. The Client should ensure that they and their guests keep to the designated footpaths within grounds.
There are animals in some fields, so please respect the livestock. Pets are permitted at the farm, if previously agreed in writing with us.
Failure to comply with these warnings will be at your own risk and Rhyse Farm will not be held responsible.
Areas marked PRIVATE are marked as such for a good reason – please respect these notices.
FORCE MAJEUR
Rhyse Farm accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Rhyse Farm management.